What people usually want to know
Most teams want the same basics before they sign up: whether tenants or vendors need accounts, how billing works, what the product covers, and how the shared pages fit the workflow.
Support
Answers to the questions most teams ask first.
If you are comparing options, this page covers shared request links, vendor updates, billing, setup, and what the product is built to handle.
What you will find here
Answers about tenant requests, vendor links, billing, unit requirements, and how Maintenance Ledger fits small portfolios.
FAQ
Straight answers to the big questions.
Do tenants or vendors need app accounts?
No. Tenants can submit requests and vendors can update jobs through secure shared pages built for one specific task.
Will billing block login?
No. Billing issues may limit certain actions, but your team can still sign in and review the queue.
Can a ticket or schedule exist without a unit?
No. Repair tickets, maintenance schedules, and generated scheduled work stay tied to a specific unit.
What does the product actually handle?
Maintenance Ledger handles repair requests, vendor coordination, recurring maintenance, files, proof of completion, and unit history.
Do tenant request pages or vendor work-order pages show up in search results?
No. Tenant request pages and vendor work-order pages stay out of search results so people land on the public site instead.
How does pricing scale?
Plans scale by active units: Free: 1 to 2 active units · $0/month; Starter: 3 to 10 active units · $7/month; Growth: 11 to 20 active units · $15/month; Pro: 21 to 50 active units · $29/month; Portfolio: 51 to 100 active units · $59/month; Business: 101 to 250 active units · $129/month.
Keep exploring
See where people usually go next.
Next step
See the workflow before you commit
Browse the product pages, then create an account when the workflow matches how your team already handles maintenance.