Tenant requests come in through a focused intake form, not a general portal.

Keep the request tied to the right unit

Intake links are created for a specific unit so the incoming request lands with the right property and unit context from the start.

That prevents the common maintenance problem where a photo arrives first and the actual location has to be reconstructed later.

Collect the details you need to triage

The form captures the issue summary, category, tenant contact details, and photos in a structure the team can act on quickly.

Once the request is submitted, your team can turn it into a repair ticket and keep the full history in one place.

• Tenants do not need an account
• Each link is created for one unit at a time
• Submitted details can become the starting point for the repair record